Terms of service for the supply of goods on www.bobbybags.co.uk. 'Goods' refers to hadmade gifts purchased from this website. This website is operated by Rosie Armitage Bespoke trading as bobbybags.co.uk.  Throughout the site, the terms “I”, “me”, “we”, “us” and “our” refer to bobbybags.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

This store is hosted on Shopify Inc. They provide me with the online e-commerce platform that allows mes to sell my goods and services to you.

Making a purchase
I must receive payment in its entirety for the full price quoted on the items at checkout before an order can be accepted. Once I have been notified of receipt of payment, I will email the customer with confirmation of order on the email address provided to us. Once we've confirmed and accepted your order, a legally binding contract is entered into between us and the customer. All credit card purchases must be directed to the cardholder's address.

Pricing and Promotional codes
All of our prices are given in GBP. Fluctuations in currency and credit card charges may affect the final amount charged to your credit card.

It might not be possible to deliver to some locations, please see our delivery charges set out on our website.

I may occasionally offer promotional discount codes which may apply to specific items or delivery methods on our website. These codes can only be used on full-priced items and cannot be used in conjunction with any other offer or discount.

Packaging & Delivery
All my products are handmade to order, but I know how important it is to receive your parcels quickly. So I aim to dispatch all orders received within 1 - 3 days depending on the size of order, Mon-Fri, excluding bank holidays.

Delivery charges
UK Standard between 1-3 working days using EVRI.


Cancellation By Me
I reserve the right to cancel a transaction between ourselves and the customer for the following reasons. If I do cancel an order, the customer will be notified by email or telephone, and the customers credit card will be re-credited as soon as possible. I will not be obliged to offer any additional compensation for disappointment suffered.

Liability
If the items that you receive from me are not what you ordered, or are damaged, I shall not have any liability to you the customer unless you notify us of the problem by email within 7 working days of receipt of the items in question.

On confirmation of the delivery date from us, if you don't receive the items you ordered from me within this time frame (usually 5-10 working days) from placing the order, I shall have no liability to you unless you notify us by email or telephone of the problem. This must happen within 7 working days from the date of expected receipt of delivery as confirmed by us. If you notify us of the issue under this condition, I will be obliged to either:
- make good any shortage or non-delivery
- replace any damaged or defective items
- refund to you the amount paid by you for the items in question. This excludes the delivery charge.

I will not be liable to you for any indirect or consequential loss or damage of items purchased from us once the items have been used.

I cannot be held responsible for any delays in delivery once the items have left us and are in possession of the courier.

My Rights
I reserve the right to alter our terms and conditions on occasion. Following these changes, the customers' continued use of the website acts as their acceptance of these changes. It falls under the customers' responsibility to check on any changes to our terms and conditions.